The last few months I have been busy designing, building and testing a new VMware View solution for our own Support Center. In this Support Center we do support and system administration for some of our biggest clients. One of the challenges is the use of desktop hardware and the limited space of a call agent’s or administrator’s desk. Many of my colleagues support multiple client sites and need different PCs for each client. So in 2008 one of my respected colleagues thought of a great solution and advised to implement a VMware VDI solution.
The idea was to create a pool of virtual desktops for each client site and supply the call agents and system administrators with a standard physical desktop with which they can access one or more virtual desktops and do the standard office work (Word, Outlook, etc) at the same time. Saving space needed for all those desktops and minimizing heat, power, etc and improving the working conditions in the process.